“The customer that came to us from your LiveChat session ended up buying a 1 carat diamond along with the engagement ring they saw online”.
Kyle VanDepol, DeVries Jewelers, Grand Rapids Michigan
Launched just 6 weeks ago to encourage web visitors to visit our stores we are encouraged by the results. Within hours of activating the service we were able to refer a Washington DC customer to a store who sold a platinum engagement ring.
Since then we have been able to refer customers throughout the US & from as far away as London, England to one of our jewelers.
The goal of Live Chat is to convert web store visitors into customers. IGC Brands team member Delena Washington has over 4 years experience handling live- chat & online service for TD Ameritrade & Van Cleef & Arpels – a great asset to our stores.
Jewelers are also starting to take advantage of the service & enjoying it! So keep our live-chat service in mind next time you need to reach us.